Frequently Asked Questions
Ordering
How do I order a firearm online?
Add the firearm to your cart, enter your shipping address AND your FFL dealer’s info at checkout, then complete payment. We ship to your dealer within 24 hours.
Do I need an FFL to order?
You don’t need an FFL license yourself — you just need to designate a licensed FFL dealer to receive your firearm. Any local gun shop, pawn shop, or sporting goods store with an FFL can accept your transfer (typical fee: $25-50).
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, and cryptocurrency (Bitcoin, USDT, etc.).
Can I cancel my order?
Yes, as long as it hasn’t shipped. Call (713) 334-5198 immediately to cancel. Once shipped, our standard return policy applies.
Shipping
How long does shipping take?
Standard ground: 3-7 business days. Expedited: 2-3 business days. Overnight available. See our Shipping Policy.
Do you ship to my state?
We ship firearms to all 50 states (to licensed FFL dealers). Some products are restricted by state law — we’ll notify you if your order can’t ship to your state.
Do you ship ammunition?
Yes, to most states. We cannot ship ammo to AK, HI (limited), NYC, Chicago/Cook County IL, and a few other restricted localities.
FFL & Transfers
What is an FFL?
Federal Firearms License — the license required to ship and transfer firearms. Every firearm purchase must go through a licensed FFL dealer.
How do I find an FFL dealer near me?
Search “FFL dealer near me” on Google, or use the ATF’s FFL eZ Check tool. Most gun shops, pawn shops with gun sections, and some sporting goods stores are FFL licensed.
How much does an FFL transfer cost?
Typically $25-50. Paid directly to your dealer at transfer, not to us.
Do I have to pass a background check?
Yes — it’s federal law. Your FFL dealer will run an instant NICS check when you pick up your firearm. Most checks clear in minutes.
Products
Are your firearms new?
Most are brand new from authorized distributors. Pre-owned firearms are clearly labeled “Used” in the title and description.
Is ammunition included?
Some rifles ship with a sample magazine or cable lock (per manufacturer). Ammunition must be purchased separately.
Can I test fire before buying?
Online orders don’t allow test firing. If you’re local to our Houston, TX warehouse, call (713) 334-5198 to discuss options.
Returns & Warranty
What’s your return policy?
Firearms transferred to you cannot be returned (federal law). Non-firearm items: 30 days. See our Returns Policy.
What about warranty?
Every firearm carries the manufacturer’s warranty. Contact the manufacturer directly for warranty claims — we’ll help coordinate if needed.
Contact
Still have questions? Call (713) 334-5198 or email support@texasgunshop.store.