Returns & Exchanges

Returns & Exchanges

Last updated: January 2026

Firearms Return Policy

Due to federal law, firearms that have been transferred to a buyer cannot be returned. Once you complete the ATF Form 4473 and take possession of the firearm at your FFL dealer, the sale is final.

If you notice a manufacturing defect before completing the transfer:

  • Refuse transfer at your FFL dealer and ask them to return the firearm to us
  • Contact us within 48 hours at (713) 334-5198 or support@texasgunshop.store
  • We’ll arrange a replacement or full refund

Warranty Claims

For manufacturing defects discovered after transfer, most firearms come with a manufacturer warranty. Contact the manufacturer directly for warranty repairs. We can help facilitate communication — call us at (713) 334-5198.

Non-Firearm Returns

Accessories, parts, optics, and other non-firearm items may be returned within 30 days of delivery if:

  • The item is in its original packaging
  • The item is unused and in resellable condition
  • All tags, manuals, and accessories are included

How to Return

  1. Contact us at support@texasgunshop.store within 30 days with your order number
  2. We’ll send you an RMA (Return Merchandise Authorization) number and return address
  3. Ship the item back via a trackable method (customer pays return shipping)
  4. Once we receive and inspect the item, we’ll issue a refund (5-7 business days)

Non-Returnable Items

  • Ammunition (federal law)
  • Magazines that have been loaded or used
  • Items damaged by misuse or normal wear
  • Items without original packaging
  • Custom or engraved items

Damaged in Shipping

If your order arrives damaged, contact us within 48 hours with photos. We’ll file a carrier claim and send a replacement or refund at no cost to you.

Questions?

Call (713) 334-5198 or email support@texasgunshop.store — our team is here to help.